CubeCart Logo

FAQ

What is a domain name?

A domain is the address used to find you on the Internet. In the same way your street address is used to find your home, a domain name is used to find your website. For example to access google you may type google.com in the browser address bar.

How do I register a domain name?

A domain name can be registered at a domain registrar. CubeCart doesn't offer a domain registration service but a list of popular ones can be found below (in alphabetical order).

What is a CNAME?

A CNAME (Canonical Name) record is a DNS record that connects a domain name to another. This allows you to use any available domain name of your choice for your store. Your store is created with a temporary domain name. To connect your desired domain name a CNAME DNS entry is required.

How do I create a CNAME?

This differs between each registrar. Your registrar of choice should have detailed support documentation. For the providers listed above please refer to the following links.

Please contact us if you require help adding CNAME entry with your existing domain registrar and our staff will be pleased ot help.

Do you provide email hosting?

We do not provide email hosting but recommend either Zoho who offer a free 5GB plan or G Suite from Google.

Do you offer email forwarding?

Yes. Once your store is setup an email address will be assigned automatically which will forward to the master email address of your account. Say for example that you sign up with [email protected] and your initial store domain is joe.cubecart.online. Email sent to [email protected] will forward to [email protected] We reccomend using either Zoho or G Suite for your email needs. It is posible to configure secure SMTP connections to these services from the advanced tab of your stores settings.

Where are your servers located?

All our servers are currently located in Maidenhead and Coventry in United Kingdom. We may add other regions in the future.